We are committed to providing a high-quality experience and our Aftercare service is no exception. In the rare event of a problem, our dedicated specialists will be on-hand to assist and advice.


Our 10 Year Guarantee provides you complete value for money and assurance that should anything go wrong, we’ll be there to help.

We’re able to offer such comprehensive protection on all our products due to the quality of the products we provide. They’re all specifically chosen for their durability and performance.

Envisage Flush Windows - Monkey Tail Handle


Knowing how to correctly care for and maintain your products goes a long way in ensuring that they look and work at their best for years to come.

To help, we’ve created an easy-to-follow booklet that shows homeowners how best to care for their glass and frames. See our  Helpful Guides section for more.

Aftercare - Cleaning


Condensation forms naturally yet many homeowners mistakenly think that its appearance is a sign that something’s not working as it should.

In fact, the opposite is true!

These droplets appear when moisture in the air comes into contact with cold surfaces, such as windows, mirrors or tiles. If the condensation appears on the outer panes of your window, it’s a sure-fire signal that they’re keeping air from passing in and out of your house.

Only if condensation forms on the inner panes of a double- or triple- glazed unit should you be concerned. Please get in touch with us for more information if this is the case.

Aftercare Condensation


Mid Wales ever-expanding product range is now available at our Newtown showroom. We promise to give each and every customer the friendliest of welcomes and the perfect home shopping experience.


Just a Call or Click Away

Should a lock become troublesome, or a door not operate as smoothly as it once did then our Aftercare department will be there to fix the issue. Just call us or send a request through for a service visit. It’s that simple.

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Want to speak with an Advisor? Give us a call on 01686 628650

Our friendly team will be pleased to help with any questions you may have.